Products a customer may also like does not seem to work

Hi there @Aram Becker ,

Thanks for sharing with us.

A customer should not see items they have purchased or viewed in the product recommendation engine.

In order to use the ordered product personalized recommendation engine, a customer must have sufficient purchasing data. If they have never made a purchase before, they will receive recommendations based on the ordering you select.

If you select Viewed Product: Klaviyo will generate recommendations based on the products that customers have browsed in your store. Customers without existing purchase data can receive recommendations of products similar, but not identical, to the ones they have already viewed. With this metric, you will not need to wait for products newly added to your catalog to start gathering purchases before they can appear in product recommendations.
 

If you wish to use a Web Feed in an email you need to follow our guidance in our help article Guide to Adding a Custom Web Feed in an Email, specifically chapter: Using a Web Feed in an Email.

If that is not the case, this could be some bug so if you have any screenshots to give us some details on what you are seeing on your end that would be great.

Thanks,

Alex

Thanks for the Reply @alex.hong! We explicitly tested the feed with customers that had a rich order and viewing history (20+ orders, 50+ viewed products). It is always the same for every customer we select in the template preview (falls back to the `If the customer has limited history`).

For example,  customer who ordered more than 30 times has the same products “they may like” as a different customer with more than 350 orders, or a new customer with no orders at all.

Our Feed

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Customer with rich history:

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Customer with no order history

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Can this be due to us using a custom catalog feed?