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Spanish accents and changing the coding to UTF8

  • February 2, 2023
  • 1 reply
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Hello!

I had just created a custom product feed, and turns out that it’s changing our accents, turning “cerámica” into “cerámica”. 

We don’t see this problem on the preview of the feed’s xml, not do we have it with the product names on the previous catalog, as you can see on the screenshot.

 

(The fact that the price doesn’t show is also a problem, but i’m waiting for my response on that one)

 

How could i fix this on the custom catalog feed? I hope there is an easy answer for us spaniards :) 

Thank you!

Best answer by Brian Turcotte

Hi @Clara Cervera!

 

I haven’t heard of this issue in a custom catalogue, but there have been Product Requests submitted to our product team regarding accented characters in SMS. I’m going to reach out to Engineering to determine if this is the same root issue or if there have been any workarounds established.

 

I will update the thread when I know more, and thanks for using the Community!

- Brian

 

 

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Brian Turcotte
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  • February 3, 2023

Hi @Clara Cervera!

 

I haven’t heard of this issue in a custom catalogue, but there have been Product Requests submitted to our product team regarding accented characters in SMS. I’m going to reach out to Engineering to determine if this is the same root issue or if there have been any workarounds established.

 

I will update the thread when I know more, and thanks for using the Community!

- Brian