I have deleted a number of profiles, and until recently was able to see a list of these. Now, however, when I go to Account - Deleted Profiles, it says there is no data available. What’s happened to this list?
Deleted profile list
![Academy Student - 1 Forum|alt.badge.img](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/b8dc3931-d263-4af8-a078-1d93afd10378_thumb.png)
Best answer by Dov
Hi
Thanks for sharing this question with us.
Can you confirm if you’re managing multiple accounts using the same email address? It’s possible you’re looking at the deleted profiles list from another account where no profiles have been removed in accordance with GDPR compliance.
Also for context, whether profiles show up under the “deleted” profiles list will depend on if you checked the box for GDPR or not. Checking the GDPR box adds them to the GDPR-deleted list in the account (which is the list you’re referring to) and this will exist as a permanent record of the deletion. Without that box checked, the profiles will be deleted without being added to the “deleted” profiles list.
I hope that’s helpful. Let us know if you’re still having trouble after this.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.