I closed my site, but kept my Klaviyo account as I want to do the trainings offered. Before downgrading I opened a case with Klaviyo asking for a refund for a charge for a month that should not have happened. I have a case number. I was told it would take time. I downgraded my account to a free one which means I cannot contact support. Support closed my case without responding and I cannot open a new one since I now have a free account. Is there any way to get Klaviyo’s attention since I have no way of contacting them without paying now?
Solved
I was told I would be contacted for a potential refund, but haven't heard back?
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Best answer by Taylor Tarpley
Hi
I was in touch with the refund team and can affirm that someone on that team has sent you a follow up email!
For future users who see this, if you experience a similar issue, you can always reach back out to support even on a free account by submitting a support ticket via the ‘billing dispute’ dropdown menu!
Thank you for bringing this to our attention so we could fix this!
-Taylor
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