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Recover Deleted List/Segment?


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I just accidentally deleted an important list or segment (not sure which type it was) and now my flow isn’t going to work. 

I created the list/segment a while back and don’t remember how to set it up.

It’s for people that opt in to my store footer and or are coming from Etsy for a coupon code. 

Is there a way to recover it or recreate it? 

Thanks!

Best answer by Dov

Hi all,

If you would like to recover an accidentally deleted list or segment, please reach out to support to assist with this task.

Thank you for being a member of our community!

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12 replies

caroline
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  • Klaviyo Alum
  • 215 replies
  • March 23, 2021

Hi @AcornsAndTwigs,

We recommend not deleting lists or segments unless you are 100% sure you will not need them in the future because they are not recoverable from the customer-side UI. If you direct message me with the ID of the deleted list or the name of the list I can restore it for you.

Best,

Caroline


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  • Contributor I
  • 1 reply
  • June 13, 2021

Hi Caroline,

I did the same thing by accidentally deleting my list segment, can you restore it for us.  What’s the process?


Dov
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  • Klaviyo Alum
  • 1493 replies
  • June 14, 2021

Hello @rude_makeup,

This is a task that needs to be handled by support at this time. I will follow-up with you in a private message so we can get this processed.

**EDIT: this has been completed =]


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  • Contributor I
  • 1 reply
  • June 30, 2021

Hi DD & Coraline

 

I did the same stupid mistake:sob: . Please can you help me recover my list. It was connect to the sign up form i created and this form is live on my landing page and i have people signing up :(

 

Please please please :pray_tone3:

@caroline @dov.derin

 


Dov
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  • Klaviyo Alum
  • 1493 replies
  • June 30, 2021

Hello @Anishta,

Yes - I will send you a private message and we will get this taken care of.

 


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  • Contributor I
  • 1 reply
  • August 26, 2021
Dov wrote:

Hello @Anishta,

Yes - I will send you a private message and we will get this taken care of.

 

Hi Dov, I have done the same - accidentally deleted my list called “Newsletter”.  Are you able to please help me restore it? 

 

Thank you!


Dov
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  • Klaviyo Alum
  • 1493 replies
  • August 26, 2021

Hi @Jess Pel,

Yes, please check your direct messages.

 


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  • Contributor I
  • 2 replies
  • September 1, 2021

I had someone auditing my Klaviyo flows to help me and they deleted my entire Welcome Series. I am so distraught because my content developer wrote beautiful emails and they are all gone. Can someone help me restore the flow? I can see in the flow history when he deleted them. Thank you so much! 


Dov
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  • Klaviyo Alum
  • 1493 replies
  • September 2, 2021

Hi @pocatkjm,

I’m sorry to hear that! Yes, I will send you a private message and we will get this sorted.


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  • Contributor II
  • 3 replies
  • September 8, 2021

Hi, 
Amazing support in this forum! 
We need to restore a list that accidentally lost over 20000 subscribers yesterday due to integration to mailchimp which was still active even if we move to Klaviyo months ago… 
Would we really thankful for help here. Could you help us out here? 


Dov
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  • Klaviyo Alum
  • 1493 replies
  • September 8, 2021

Hello @nicklasdeneo,

Yes!

Please check your private messages.


Dov
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  • Klaviyo Alum
  • 1493 replies
  • Answer
  • September 8, 2021

Hi all,

If you would like to recover an accidentally deleted list or segment, please reach out to support to assist with this task.

Thank you for being a member of our community!