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Why is my Popup form border still appearing even after removing?


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Hello, my Pop-Up Teaser border is still showing up even after removing it. So is a border around the “x” for cancelling out, even though I removed it in the form editor.

 

Best answer by Taylor Tarpley

Hi @Klum House

 

Thanks for your question! And thanks @stam_marko for hopping on her to help your fellow peer with your troubleshooting advice! 

 

@Klum House are you still seeing a border around your teaser and an box around the ‘X’ button on your site’s form? When we see occurrences like this, where the form is previewing correctly in the form builder, but not rendering on site the same way, it more often times than not is a site’s CSS issue. Since Klaviyo can’t investigate and change the backend of your code, we recommend reaching our to your developer, or  a Klaviyo partner, to investigate your CSS styling related to the form to locate the interference an fix the issue! 

 

I’d encourage you to check out the topics of other Community members who had similars issues to gain more insight!

 

Hope this helps!

-Taylor 

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2 replies

stam_marko
Expert Problem Solver II
Forum|alt.badge.img+13
  • Expert Problem Solver II
  • 63 replies
  • July 13, 2023

Hi!

What happens when you make the outline and border colours transparent?
 

 


Taylor Tarpley
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 2148 replies
  • Answer
  • July 17, 2023

Hi @Klum House

 

Thanks for your question! And thanks @stam_marko for hopping on her to help your fellow peer with your troubleshooting advice! 

 

@Klum House are you still seeing a border around your teaser and an box around the ‘X’ button on your site’s form? When we see occurrences like this, where the form is previewing correctly in the form builder, but not rendering on site the same way, it more often times than not is a site’s CSS issue. Since Klaviyo can’t investigate and change the backend of your code, we recommend reaching our to your developer, or  a Klaviyo partner, to investigate your CSS styling related to the form to locate the interference an fix the issue! 

 

I’d encourage you to check out the topics of other Community members who had similars issues to gain more insight!

 

Hope this helps!

-Taylor