Skip to main content
Solved

Error loading custom reports


bhas
Active Contributor I
Forum|alt.badge.img+6
  • Active Contributor I
  • 10 replies

I am getting this error every time I am on the custom reports page. What’s the fix for this? 

 

Best answer by David To

Hello @bhas,

Most of the times these odd behaviors when using Klaviyo are either caused by an authentication issue or cache/cookie related. 

In situations like this, I always recommend taking the following steps:

  1. Fully signing out of your account
  2. Fully clearing the cache and cookies in your browser
  3. Close out of the browser
  4. Launch a new browser and try signing in again

Additionally, it may be a good idea to double check you don’t have any overly active extensions or ad blockers that may be preventing the full functionality of Klaviyo.

I hope this helps!

David

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

David To
Klaviyo Employee
Forum|alt.badge.img+60
  • Klaviyo Employee
  • 2456 replies
  • Answer
  • August 11, 2023

Hello @bhas,

Most of the times these odd behaviors when using Klaviyo are either caused by an authentication issue or cache/cookie related. 

In situations like this, I always recommend taking the following steps:

  1. Fully signing out of your account
  2. Fully clearing the cache and cookies in your browser
  3. Close out of the browser
  4. Launch a new browser and try signing in again

Additionally, it may be a good idea to double check you don’t have any overly active extensions or ad blockers that may be preventing the full functionality of Klaviyo.

I hope this helps!

David


bhas
Active Contributor I
Forum|alt.badge.img+6
  • Author
  • Active Contributor I
  • 10 replies
  • August 11, 2023

Thanks for this detailed answer. In my case, the Custom Reports were not loading because I opened Klaviyo in Brave, which has ad blockers. 

 

Opening it in Chrome fixed the problem