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Is it possible to keep several accounts open at once?

  • September 26, 2023
  • 3 replies
  • 51 views

We have several multi accounts and it takes time to do a proper setup. We would like to be sure everything is named the same way but it is not possible to keep 2 different accounts open at the same time: in the account where you were last active, that's where the other session continues.

 

Is there a solution to this? I solve it now by adding an additional user to all accounts, but it's not practical.

Best answer by Taylor Tarpley

Hi there @gogoLW

 

Welcome to the Community! Happy to help! 

 

I’m sorry this has proved an inconvenience for you!  Yes even though you have multiple accounts, you can only be in one account at a time for security reasons. While I’m sorry it breaks up your workflow,  security for our customers is our utmost priority!

 

Thank you for participating in the Community!

-Taylor 

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Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
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  • September 26, 2023

Hi there @gogoLW

 

Welcome to the Community! Happy to help! 

 

I’m sorry this has proved an inconvenience for you!  Yes even though you have multiple accounts, you can only be in one account at a time for security reasons. While I’m sorry it breaks up your workflow,  security for our customers is our utmost priority!

 

Thank you for participating in the Community!

-Taylor 


  • Author
  • Contributor II
  • 4 replies
  • September 27, 2023

Hi @Taylor Tarpley thanks for your reply!

While I think safety is hugely important, I don't understand why it should be a restriction in this case. Using 2FA, this should already be much less of an issue. It is not user-friendly at all. There are plenty of alternatives to still ensure security (e.g. when someone logs in from the same IP).


Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • September 27, 2023

Hi @gogoLW

 

I appreciate your feedback and just shared this insight with our product team!

 

-Taylor