Hi @simonb
Thank you for posting your question in the community!
I am sorry to hear about the confusion here and I hope I can help you get the 53 contacts into your sales flow. Everything you’ve done up to this point including cloning the flow with the intent to retrigger those contacts into the flow.
However, if you configured the trigger of the flow based on a segment of those 53 profiles, the trigger is when someone is added to the segment once the flow is live. So, in this case, you are unable to trigger the existing contacts in the segment into the flow.
As such, I would recommend replicating the process you took and clone the flow one more time. However, this time, create a new list in Klaviyo, but do not upload any contacts to that list just yet. When you clone the flow again, you’ll set it up using the empty list you just created so the flow is a List-based flow. Once you have the list assigned, then active the messages in the flow.
Because list-based and segment-based flows are triggered when a contact is added to them. So, with your flow associated with the list, and activated, you can export the 53 contacts from your segment, and then import them into the list you create. Upon import, they will be triggered into the flow.
I hope this helps! If you have any additional questions, please don’t hesitate to let me know.
@In the Inbox