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Sign Up Forms show a different number of submissions than the linked list


angelicacamflo
Contributor II
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My two sign-up forms show a higher number of submissions than the linked list. The submitted form has a higher number than the “submit to list”. 

Why is this?

Best answer by bluesnapper

Hi @angelicacamflo 

Do you have the list set to double opt-in (see below)?

If you do, contacts can complete the form submission but if they don’t confirm their opt-in from the confirmation email sent, they won’t be added to your list. So your list wlll show a lower number than your form stats. 

Regards

Andy

 

List Settings

 

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2 replies

bluesnapper
Partner
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  • Champion & Partner
  • 735 replies
  • Answer
  • October 24, 2023

Hi @angelicacamflo 

Do you have the list set to double opt-in (see below)?

If you do, contacts can complete the form submission but if they don’t confirm their opt-in from the confirmation email sent, they won’t be added to your list. So your list wlll show a lower number than your form stats. 

Regards

Andy

 

List Settings

 


angelicacamflo
Contributor II
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  • Author
  • Contributor II
  • 3 replies
  • October 24, 2023

Thank you!