Skip to main content
Solved

How to create a segment based on property value that hasn't been collected yet?

  • November 15, 2020
  • 5 replies
  • 522 views

Forum|alt.badge.img+2

How do I create a segment for those whose birthday/birthdate is missing?

When I select Properties about someone and then select birthdate it doesn't give me any option to say "birthdate missing from profile".

I want to send an email to those who haven’t entered their birthday /birthdate yet but I can’t seem  select anything suitable to create the segment.

Best answer by andrew.bialecki

Hey!

If you set the property type to “Text” then you can choose “is not set” and that’ll create a segment of everyone who doesn’t have a birthday set.

 

View original
Did this topic or the replies in the thread help you find an answer to your question?

5 replies

andrew.bialecki
Klaviyo Employee
Forum|alt.badge.img+3
  • Klaviyo Employee
  • 2 replies
  • Answer
  • November 15, 2020

Hey!

If you set the property type to “Text” then you can choose “is not set” and that’ll create a segment of everyone who doesn’t have a birthday set.

 


Forum|alt.badge.img+2
  • Author
  • Contributor II
  • 3 replies
  • November 15, 2020

Brilliant, thank you!


Forum|alt.badge.img+1
  • Contributor I
  • 2 replies
  • January 5, 2023

What about when the property value is a system property like “Phone”? 

I’m trying to build a segment of subscribers who we don’t have a phone number for. 

 

“is not set” in this case doesn’t work ‘cause the Phone property is set, it’s set to empty. 

 

I’ve tried “does not equal” with (blank), empty, “”, nothing seems to work. 


Dov
Forum|alt.badge.img+61
  • Klaviyo Alum
  • 1493 replies
  • January 5, 2023

Hi @lkoczorowski,

Thanks for sharing this with us.

In order to resolve this, you’ll need to create a segment that uses properties about someone > Phone Number > doesn’t contain X, separated by AND, for numbers 0-9.

In practice, it would look like the following: properties about someone > Phone Number > doesn’t contain 0 AND properties about someone > Phone Number > doesn’t contain AND properties about someone > Phone Number > doesn’t contain 2 and so forth. That will isolate users who do not have phone number set. Here’s a screenshot example as well:

Thanks for being a community member.


Forum|alt.badge.img+1
  • Contributor I
  • 2 replies
  • January 5, 2023

Dov, You are the greatest human I know. 

 

THANK YOU