Hi, i have recently created a subdomain as mail.domain.com under my main domain that exists since last year so that I could use it as a branded domain to help with my email devirability.
All DNS are connected and verified but I get an “unknown error” message when trying to activite.
The branded sending domain (aka SPF/Return Path domain) should be a sub-domain like send.example.com. I don’t think so send.mail.example.com would work.
Just FYI - this is how your domain structure on Klaviyo should look like in its simplest form:
The branded sending domain (aka SPF/Return Path domain) should be a sub-domain like send.example.com. I don’t think so send.mail.example.com would work.
Just FYI - this is how your domain structure on Klaviyo should look like in its simplest form:
For future readers, the subdomain you choose matters greatly! “mail” is a subdomain already in use by most DNS records for your regular inbox mail. You can’t use this same subdomain for your email marketing, which is why Klaviyo recommends to use “send”.