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NS Record Type


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Hi!

I want to set up my branded sending domain, and to do so I need to add Klaviyo’s NS (Record type) to my domain provider.

I used Shopify to purchase my domain. I have no NS option in Shopify - just the TXT one. I attached an image for reference.

What should I do next? Again, my domain is managed from Shopify, not from a host provider like GoDaddy. I saw that it might worb by switching  from dyanmic to static, but I still want to check it out if there’s any other way.

 

 

Best answer by Taylor Tarpley

Hello all, 

 

Sometimes this issue can arise if cname records return nothing after verification, even if txt records are set up for correctly for the _dmarc and _provider entries.

 

To resolve this you will need to reach out to your DNS host to find out why these are not being reflected as expected! 

 

Hope this helps!

-Taylor 

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10 replies

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  • Contributor I
  • 2 replies
  • January 23, 2024

You might have to set it to static instead of dynamic. That way you can use the cname record. 


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  • Author
  • Contributor IV
  • 8 replies
  • January 24, 2024
Tuning wrote:

You might have to set it to static instead of dynamic. That way you can use the cname record. 

 

I tried this already. Added all the requested things and pressed on “Very records” but it’s not verified. I’ve been trying since yesterday. 

 

 


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  • Author
  • Contributor IV
  • 8 replies
  • January 24, 2024

P.S. When I was setting up the Dynamic configuration instead of the Static one, the TXT record was immediately confirmed by Klaviyo. Now no TXT or CNAME appear as verified records.


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  • Contributor I
  • 2 replies
  • January 24, 2024

I know it does take a while for CNAME and TXT to verify. It’s not an immediate thing. Could take a few hours. 


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  • Author
  • Contributor IV
  • 8 replies
  • January 26, 2024
Tuning wrote:

I know it does take a while for CNAME and TXT to verify. It’s not an immediate thing. Could take a few hours. 

 

72 hours late, nothing happened - Still Pending.

 

Isn’t any Klaviyo Staff here to support?!


Omar
Partner - Platinum
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  • 2025 Champion
  • 494 replies
  • January 27, 2024

Hi @Paul09

Using Cloudflare can be a simple solution to be able to use the dynamic option.

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO


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  • Problem Solver I
  • 4 replies
  • January 29, 2024

In Klaviyo did you select “Static” instead of “Dynamic”, and selected “Other” domains?

It would give you the option to enter CNAME instead of NS which is what is in Shopify - I can see you did get those records

it may be best to remove everything that you put in and start again the next day - it shouldn’t take long to verify as mine was instant


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  • Author
  • Contributor IV
  • 8 replies
  • January 31, 2024

I will try once again… But yeah, not working.


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  • Contributor I
  • 1 reply
  • February 1, 2024

Did anyone find a solution to this? Having the same issue


Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • February 5, 2024

Hello all, 

 

Sometimes this issue can arise if cname records return nothing after verification, even if txt records are set up for correctly for the _dmarc and _provider entries.

 

To resolve this you will need to reach out to your DNS host to find out why these are not being reflected as expected! 

 

Hope this helps!

-Taylor