Hey @ofrika
Thanks for asking about your browse abandonment flow. Hope I can help shed some light.
According to our Help Center doc on browse abandonment flow, If a customer views multiple products, the one that is shown depends on your setup:
- If you are using hasn't been in this Flow in the last X days, then it'll be the first item the customer viewed.
- If you're using has viewed product zero times since starting this flow, it'll be the most recent (or the last item the viewed).
So in your use case, you would want to use the filter “has viewed product zero times since starting this flow”. This will automatically show the last product they viewed or “product Z” in your example.
Hope this helps!