Skip to main content
Solved

How to send reviews to older purchasers?

  • April 12, 2024
  • 4 replies
  • 232 views

Forum|alt.badge.img

Hi,

I’ve been using Klaviyo for my emails since December, now I would like to try Reviews, but the default setting allows me to send review requests only to people who have purchased in the last 30 days, and I can’t seem to find an option where we can send review requests to all our customers that have bought our products since December?

The only option I see is to change when the follow-up is sent. 

Best answer by Brian Turcotte

Hi @Karlis!

Are you using the Reviews flow to do this? If so, you should be able to include profiles who ordered beyond 30 days by back-populating the flow:

Best,

Brian

View original
Did this topic or the replies in the thread help you find an answer to your question?

4 replies

Brian Turcotte
Forum|alt.badge.img+37
  • Klaviyo Alum
  • 1393 replies
  • Answer
  • April 16, 2024

Hi @Karlis!

Are you using the Reviews flow to do this? If so, you should be able to include profiles who ordered beyond 30 days by back-populating the flow:

Best,

Brian


Forum|alt.badge.img
  • Author
  • Contributor I
  • 4 replies
  • April 17, 2024

Hi @Brian Turcotte,

 

Yes! Thank you, that seems to be it. But now, they just sit in Waiting for more than 24 hours, have you had something like this before? 

 

Thanks a lot! 

Karlis


Brian Turcotte
Forum|alt.badge.img+37

Hi @Karlis!

Do you have any time delays or smart sending enabled?

- Brian


Forum|alt.badge.img
  • Author
  • Contributor I
  • 4 replies
  • April 27, 2024

Hi @Brian Turcotte 

Yes, otherwise I couldn’t get the old profiles into the flow. So I set up a new flow just for older profiles to whom I want to send review requests, so that they show up as verified buyers when they leave a review.