Replies posted by Carey Rouse

11 Replies

Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Lists, Segments, and Profiles

Can a person re-subscribe after their record has been deleted from Klaviyo?

Thanks for the feedback Bobi and David.  I think it was a timing thing. When I deleted it, I did not delete with GDPR compliance.  ( I did not check that checkbox).  I used to do this in past when I was doing testing and it worked like a charm.  I could immediately do another test with the same email a minute later and see it flow through all the steps.  And then I would delete it over and over until my testing was done. In this case, I only tried a 2nd time and it never came through.  I did find the redacted record in the analysis of my welcome flow.  The 2nd email in the series was “waiting” to send it out for the redacted email.  I deleted that record. So today, I tried it again with that email...and it all worked.  Not sure how the extra time factored in...but it seems that I did.  

3
Carey Rouse
Active Contributor I
8 months ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Accounts and Settings

Duplicate newsletter/subscription confirmation emails from Klaviyo and Shopify

Yes sir Stephen.  I finally figured it out (exactly what you are saying) by talking to support at Klaviyo for a while.

2
Carey Rouse
Active Contributor I
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

Is there anything Klaviyo can to do help get me off of a couple of blacklists?

I would love to jump on a call.  Here is my calendar link which would make it easy to find a spot that works well for you.  I very much appreciate your help.   https://calendly.com/rousefit

12
inboxingmaestro
Partner
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

Is there anything Klaviyo can to do help get me off of a couple of blacklists?

Thanks Mohsin,I’m fairly new with this emailing (I started on Oct 1).  I’ve been trying to use best practices and I also warmed up my email list using mainly 7-8 other emails that are actually my emails.  I make sure to open, click, and respond to any emails sent to me.My campaigns seem to have pretty good stats:  Although my bounce rate on ALL emails could be better.  But the vast majority are soft bounces. And when I split it out by campaign (not flow), you’ll see there was a glut of bounces on the week of Oct 31 and Nov 28.  The biggest contributors to the numbers on Oct 31 were 3 emails campaigns that I have since deleted because I’ve improved them since then.  The Oct 31 one was a bit of mystery because the 1 email that causes most of the soft bounces, bounced for many people who had previously successfully received and many times opened a prior email.  Because of that I recently created a segment that told me anytime someone has a single bounce.  I found several profiles that had

12
inboxingmaestro
Partner
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

Is there anything Klaviyo can to do help get me off of a couple of blacklists?

Thank you Mohsin.  I’ve tried googling and can’t figure out how to determine if I’m on a shared IP or dedicated IP. I figured it out.  I’m on a dedicated sending domain.  I have my 3 cname DNS records setup and my TEXT record that is required by Klaviyo and my SPF, DKIM and DMARC are all working and passing.

12
inboxingmaestro
Partner
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

How do I add an alt attribute to an image in one of my campaigns?

Thanks Alex.  I think I finally figured out what was going on.  I was making new emails by just cloning an older email.  Once it is cloned, there isn’t a way to add the alt text.  It looks like the only way to add alt text is in the templates.  So then I went into all my templates and found where the images did not have alt text and added alt text.  And then I created a new template from the latest email that I sent out and then I went into that template and added alt text.  As long as I base my future emails off of any of my newly updated templates...I should be good.    Does that sound right?

4
inboxingmaestro
Partner
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

Is there anything Klaviyo can to do help get me off of a couple of blacklists?

It looks like the majority of my bounces came with my last email campaign I just sent out.  There were 10 soft bounces.  It’s strange because for everyone one of them that I checked, that same person actually got and opened earlier emails from me.  And for some on this list, it was their 2nd or more bounce (after they had originally gotten emails from me fine).   I can’t image that all of a sudden 10 emails out of the 655 that I send out all had full mailboxes on the same day.  What I’ve tried to do to fix this going forward it to create a segment that tells me as soon as anyone has a single bounce.  I’ll use that segment to regularly suppress anyone on that list.  Would you agree with that strategy?  Is there anything else I should be doing?  Any suggestion on why so many soft bounces all at once?  My overall bounce rate is .92%, which is only fair.  I’ve included a screen shot of that and the bounces that happened for my last campaign.  I was unable to figure out a way to get a bounc

12
inboxingmaestro
Partner
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

Is there anything Klaviyo can to do help get me off of a couple of blacklists?

Thank you.  The 2 where I’m showing up are:Listed in SORBS (last 28 days) andListed in SPAMCOP Are those ones I need to be concerned about?

12
inboxingmaestro
Partner
1 year ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

I integrated with Facebook, so why don't I see my Facebook page on the dropdown menu?

Here is a screen shot of my Zap that I created.  Connect these 2 connections to make the Zap work.  You’ll be asked to log into your FB ad account and log into Klaviyo and choose which list you want them on.

22
A
Contributor I
7 months ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

I integrated with Facebook, so why don't I see my Facebook page on the dropdown menu?

Thanks.  I’ll continue to use Zapier I but hope there’s a real solution with new Facebook Pages soon.

22
A
Contributor I
7 months ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Campaigns and Flows

My analytics say I have people who have clicked who have not opened an email- how is that possible?

Thanks Bobi.  Makes total sense.

4
stephen.trumble
Community Manager
17 days ago

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