Topics started by eCommetry

5 Topics

E
Problem Solver I
eCommetryProblem Solver I
asked in Lists, Segments, and Profiles

Why is Klaviyo finding fewer profiles in my segment?

Hi, I have a quiz as part of my Welcome Series, and I’ve created conditional splits that send subscribers down different, personalised paths based on their results.As part of my Post Purchase flow, I’ve created segments of subscribers based on their result of the quiz. What I’m noticing, though, is that the segment has a smaller number of subscribers than those going through the different paths in my Welcome Series. Why is Klaviyo finding fewer subscribers for the quiz results in my segments than the subscribers that go through my conditional splits in the Welcome Series?

5
Brett_Gatsby
Problem Solver IV
11 months ago
E
Problem Solver I
eCommetryProblem Solver I
asked in Sign-up Forms

Placeholder text for mobile only signup form isn't formatted correctly

Hi Klaviyo Community, I have a signup form that I’ve set to ‘Mobile Only’ (and a separate one for ‘desktop only”), but the placeholder text isn’t showing completely and looks squished up.  The placeholder texts are meant to read “First Name”, “Last Name’, and “Interest”. Is there anyway to resolve this?

3
Mailbox Manny
Partner - Silver
1 year ago
E
Problem Solver I
eCommetryProblem Solver I
posted in Integrations and Reviews

Cannot retrieve Klaviyo snippet for web tracking for Google Tag Manager "Script was not installed correctly"

Hi,I’m working with a client who uses WordPress for their CMS with WooCommerce, I want to retrieve the Klaviyo snippet for web tracking using Google Tag Manager.I heard that Klaviyo.js is automatically installed when the Klaviyo plugin is installed and integrated with WooCommerce.It says in the Integrations tab in Klaviyo that WooCommerce is Enabled. It also says in the Klaviyo plugin settings within the WordPress dashboard that “Your Klaviyo + WooCommerce integration is connected!”However, when I click on the Account Dropdown in Klaviyo and select Setup Web Tracking, I get taken to a page that is for installing the Klaviyo WordPress Plugin. Since the Klaviyo plugin is already installed, I ignore the Step 1, but when I enter the URL of the WooCommerce store in Step 2 I receive the error message Script was not installed correctly.Does anyone know what’s going on?

1
alex.hong
1 year ago
E
Problem Solver I
eCommetryProblem Solver I
asked in Campaigns and Flows

How Do I Prevent Subscribers from Receiving multiple Coupons from Different Flows at the Same Time?

So, I’m strategically planning some flows for a client, and these include a Welcome Series flow, a Cart Abandonment flow and an Abandoned Checkout flow. The Welcome Series flow eventually includes a coupon, the Cart Abandonment flow eventually includes a coupon and the Abandoned Checkout flow also eventually includes a coupon. My issue is that two of the three flows could potentially conflict with each other and offer a subscriber two separate coupons.  As the Cart Abandonment and Abandoned Checkout flows are flows only subscribed members will enter, how do I prevent subscribers from getting two separate coupons (from the Welcome Series flow and either of the Cart and Checkout flows)?  

2
E
Problem Solver I
2 years ago
E
Problem Solver I
eCommetryProblem Solver I
asked in Email Templates and Coupons

Why isn't the full background image displaying in my block in my email template?

So, apparently the new template editor allows you to add images as background with “content” on top.So, someone explain to me why, when I add an image in the background via the Sections tab my image is cropped? My original image shows much more than it shows below. If I add text, I know I can hit the space bar, and it will reveal more of the image, but I shouldn’t have to do this.I’ve also noticed there is no videos showing people how to do this? And very little information anywhere actually.   

3
E
Problem Solver I
2 years ago

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