I’ve been using Klaviyo, but for the last two months I haven’t been able to send emails at all — the core reason I signed up for the service. Despite this, I was still charged, and when I tried to cancel my plan, the platform would not give me an option to do so.

This has been extremely frustrating and feels unfair. A service should not continue billing when customers are unable to use the product, and it should always provide a clear way to cancel. Right now, I am stuck paying for something I cannot use.