Feature Request: Updating the Status of a Conversation in Customer Agent

I review conversations in Customer Agent, and I would like to request a feature to manually update a Conversation status in Klaviyo. I’d like to be able to manually mark a Conversation as Resolved or Closed when a human agent resolves that Conversation outside Klaviyo (we use Gorgias). 

Right now, those Routed to team status look as if they are unresolved. 

Additionally, I’d like to request a feature where we can create new Tags in addition to what is currently available from Klaviyo.