We created an account with Klaviyo to test the software.
It didn’t perform as expected and support was non-existent, so we did not activate or use the services.
Unfortunately, setting up the integration imported all of our clients and now it seems Klaviyo is messaging our clients about things we did not request. I myself just received a message about following our studio on social media.
We never activated that campaign or flow at any point.
I am eternally grateful we never activated with Klaviyo - but the fact that we are being punished with legacy automations we didn’t activate is pretty wild.
Your sales team has been sure to check in with me every 6 months to tell me all the stuff that didn’t work last time will work this time (it doesn’t) but I can’t get in touch with support for problems with your software.
I appreciate you generating problems for me to solve - I suppose I’m not busy enough - but I’m asking you to provide solutions, not problems.
Thanks,
How do I stop Klaviyo from messaging our clients without our permission.
+36Hey
Klaviyo does not message your customers on its own. Every email or SMS must be triggered by something in your account. In most cases, this happens because of an active flow, campaign, or integration trigger.
Here’s where I’d start:
First, check Flows. Go to Flows and look for any flows that are set to Live. Pay close attention to welcome series, abandoned cart, browse abandonment, post-purchase, and winback flows. Click into each one and review:
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The trigger
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Whether messages are set to Live instead of Draft
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The Smart Sending settings
If a flow is live, it will automatically send when someone meets the trigger conditions.
Next, review Campaigns. Go to Campaigns and filter by “Sent” to confirm whether any recent campaigns were scheduled or sent by someone on your team.
If you're seeing unexpected messages tied to Shopify or another platform, also review your Integrations under Integrations > Manage. Certain integrations can trigger flows based on events like “Placed Order” or “Started Checkout.”
I hope this helps and thank you for sharing your question here in the community. If you’re still stuck, feel free to schedule a call with us.
Cheers,
Arpit
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