Refund

Question

I hope you're doing well.I’m reaching out to kindly request a refund for the recent charge on my Shopify store 0h17u4-t0.myshopify.com. I’ve decided to stop using the app/service and would appreciate it if you could review the charge and let me know if a refund is possible.I understand your terms, but I haven’t actively used the service and canceled it shortly after the billing period started.Please let me know if there’s anything you need from me to proceed with the refund.Thank you in advance for your support!Best regards,Roy van Iersel

Byrne C · Answer

Hi ​@royvaniersel,I understand that you stopped using Klaviyo, so you’d like a refund for your most recent charge! While we’re happy to look into this, in order to get this process started, you’d need to reach out to our support team at Klaviyo.com/support, so we can take a look at your account and review the charge. Are you currently on a paid or cancelled plan? If so, this would be the quickest way for us to review whether a refund can be granted. Let me know if you’re having trouble accessing support via this method, or of I can answer any additional questions.

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