Contributor I

Solved

Contact Form Submission Error: “An error occured when submitting. Please try again later.”

Forum|Forum|5 years ago
June 21, 2021
19 replies
6806 views

Hi,

I have integrated Klaviyo with my Shopify and Gempages site, and I have a form now successfully showing up on one of my pages.

However, when I go to submit the form I get the following error:

“An error occured when submitting. Please try again later.”

I have gone through the help page and double checked that the button is a “submit” button and that the list it is submitting to exists.

Any help would be much appreciated.

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Best answer by Dov

Hello @ProducerConfidential,

Thank you for sharing this information with us.

In addition to the suggestion above:

Hi @Rhyder,

Thank you for your question.

Typically this error is due to a plug-in or another application linked to your browser, or a temporary error that will go away on its own. Can you try submitting the form in a net-new browser and see if you have the same issue?

If so, I recommend cloning the form, re-publishing it to your site and try testing it again.

Thanks and please do let us know if you’re still having trouble after this.

Could you please try the following steps and see if you still get the same error message?

Delete cookies & cache of your browser > close & re-open browser
Try to the login via incognito window of your browser
Try to restart the desktop/laptop
Try a hard refresh: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers

Thanks for being a member of the Community.

Dov

Klaviyo Alum

Hi @Rhyder,

Thank you for your question.

Typically this error is due to a plug-in or another application linked to your browser, or a temporary error that will go away on its own. Can you try submitting the form in a net-new browser and see if you have the same issue?

If so, I recommend cloning the form, re-publishing it to your site and try testing it again.

Thanks and please do let us know if you’re still having trouble after this.

DD

P

ProducerConfidential

Contributor I

We are getting this error also. We’ve been running our form just fine for weeks, and all of a sudden getting this message. How can this be fixed?

DovAnswer

Klaviyo Alum

Hello @ProducerConfidential,

Thank you for sharing this information with us.

In addition to the suggestion above:

Hi @Rhyder,

Thank you for your question.

Typically this error is due to a plug-in or another application linked to your browser, or a temporary error that will go away on its own. Can you try submitting the form in a net-new browser and see if you have the same issue?

If so, I recommend cloning the form, re-publishing it to your site and try testing it again.

Thanks and please do let us know if you’re still having trouble after this.

Could you please try the following steps and see if you still get the same error message?

Delete cookies & cache of your browser > close & re-open browser
Try to the login via incognito window of your browser
Try to restart the desktop/laptop
Try a hard refresh: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers

Thanks for being a member of the Community.

DD

M

Moon 1323

Contributor I

same message on my form, just installed it - url redirecting not working and form takes a LOT of time to show up - please help

T

TheLastYuma

Contributor I

Has this been marked as resolved? Is it a config error or a wider Klaviyo issue?

stephen.trumble

Klaviyo Alum

Hey @TheLastYuma

Thank you for asking for clarity around this issue. As of now this looks like it is a configuration/communication issue between servers. Typically this can be solved by following the steps provided previously in this post. If you have tried all of these ideas and you are still experiencing the error, please contact Klaviyo Support as they will be able to look directly into your account and assess how to best solve the error for you and track the problem just in case there is a wider Klaviyo bug that needs attention.

Thank you again for being part of the Klaviyo Community!

-Stephen

D

Dmitriy

Contributor I

Hello. Is there anyone here who can really help with this problem or is the only way to change this application to something else? For my part, I did all the recommendations described above, up to reinstalling two browsers, but unfortunately, the form does not go to the next step! The same situation on my android, but besides this, the font in the registration form is not displayed correctly on the mobile! I repeat, I need real help, not advice to read the entire help center again! I spent over 20 hours looking for a solution! Chat with a live person is what might help!

E

EllieMTDDo

Contributor I

Hello

I created a page for test purpose. After the test it’s even more confusing.

https://www.chartair.com.au/test-06/09

When I submit the form only filling the required fields (*), the form is submitted successfully.

When I fill the whole form, it shows the error message.

Can you guys please have a look? Thanks

A

Anonymous

Hi

Now I have the same problem and was told by a customer with a completely different browser. I've tried copying the popup but it doesn't help. Has anyone found a solution?

Taylor Tarpley

Community Manager

Hi @DennisMAX,

Have you completed these following troubleshooting steps to rectify the issue?

Delete cookies & cache of your browser > close & re-open browser
Try to the login via incognito window of your browser
Try to restart the desktop/laptop
Try a hard refresh: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers

Thanks for participating in the Community!

-Taylor

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