How to test pop-ups on my site?

  • 11 March 2024
  • 2 replies

Badge +1

I am on WordPress. I installed the Klaviyo plugin, configured it, and connected my site with my Klaviyo list.
I created a pop-up that triggers at around 25 seconds and also as an exit-intent.

When I go to my site and wait for the 25 seconds (or more), or when I try to exit the site, no pop-up shows up.

How can I troubleshoot to identify what may be wrong?

As the site is new, I am still in the free tier of Klaviyo, and do not have access to their chat support.

Thank you.


Best answer by Spark Bridge Digital LLC 11 March 2024, 18:59

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2 replies

Userlevel 6
Badge +32

Hey @AndreCosta, try viewing your website in an incognito window! 

Also your pop-up may be set to hide from current Klaviyo profiles, so if you sign-up, it’ll stop showing to you after that. You can turn that filter off during testing but be aware it’ll show to all other returning visitors as well. 

Hope that helps!

Badge +1

Thank you, @Spark Bridge Digital LLC.
Your instructions really helped. Everything is working as designed!

Much appreciated.