Hello @arnovo  Could you please share how you have added this form on the website?

Also, Is there any targeting on the form which might be causing this issue

Hi @Maxbuzz, thanks for your reply!

I’ve followed the procedure for Shopify non-footer for 2.0 themes https://help.klaviyo.com/hc/en-us/articles/360006897412#:~:text=Shopify%20non%2Dfooter%20for%202.0%20themes

And I've left the targeting as it is by default: 'show to all visitors.

Hi there @arnovo, 

Have you made sure there is a .js code to your backend store script and can you share a screenshot of your form’s code in your backend script? Want to make sure everything looks right there!

-Taylor