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On Email Inputs for my Forms I don't see the "Auto-fill with email if already tracked" checkbox

  • November 16, 2021
  • 2 replies
  • 349 views

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Hi, I’m trying to create a form where a user that has already subscribed can change their name. From what I found here https://www.klaviyo.com/blog/personalize-onsite-experience-with-segment-targeted-forms the Email input should have a checkbox that says “Auto-fill with email if already tracked"…

 

However, my forms don’t seem to have that option…

 

 

Anyone have any ideas why that options is not showing up for me? Or how to make it appear?

Best answer by alex.hong

Hey there @restless,

Welcome to the Community! 

Unfortunately, this feature is no longer available. This is following an overall security improvement to prevent bad actors from potentially capturing user email and phone numbers.

We apologize for the inconvenience.

 

All the best,

Alex
 

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2 replies

alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • Answer
  • November 16, 2021

Hey there @restless,

Welcome to the Community! 

Unfortunately, this feature is no longer available. This is following an overall security improvement to prevent bad actors from potentially capturing user email and phone numbers.

We apologize for the inconvenience.

 

All the best,

Alex
 


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  • Author
  • Contributor I
  • 1 reply
  • November 17, 2021

Ok thanks so much Alex