Hi @clairebeaumont 

As your flow is list triggered, as you say, existing list members won't enter it if they sign-up again to that list via any form associated with that list, so they won't receive any of the messages.

I've considered some options but I think all have issues. I think the best solution would be to create a separate BFCM list for your BFCM form and a separate BFCM welcome flow triggered from the BFCM list. That way new contacts added to the BCFM list get the 10% offer, and so too do the subset of existing contacts who somehow see that form and subscribe.

With that approach, you would obviously need to delete the conditional split and the YES branch from your standard, no discount welcome series.

After the BFCM campaign, you could consolidate lists if you want, by exporting the BCFM list and re-import that into your main list.

Unless anyone else has a better solution?

Regards

Andy

Hi @clairebeaumont ,

Are you opposed to putting the discount code on the end screen of the pop up? I know this isn't ideal for a number of reasons, one of which being that people might unsubscribe after seeing the discount code. Although if they make a purchase, they should go down some sort of post purchase flow. 

However, it would alleviate the code issue with the welcome flow. 

Otherwise, I think what @bluesnapper suggested is a good way to differentiate. Hope this helps

Katherine 

Thanks @KatherineB and @bluesnapper for taking a look and considering my options.

I’ve put Bluesnapper’s suggestion live, I tried to use a unique code on a sign up form in the past and we had an unsubscribe rate so I thought I’d test this approach. I’m in the UK so I can only run a post-purchase flow if they remain a subscriber otherwise its conflicts with our consent laws.

And typical! The first customer to sign up to the new list was already a subscriber and purchased at the beginning of the month. But at least they got their discount!

One more question is when I consolidate the lists/merge. The BFCM Incentive List will be added to the Main Newsletter List and when that happens they’ll enter the original Welcome Flow and get duplicate emails.

Should I put in a conditional split or amend the trigger before I perform the merge. Is another way I should handle this?

My intention was nurture these BFCM Incentive Profiles as they will be a bit more flaky but I’d like to move them onto my main list eventually.

Hi @clairebeaumont 

Good point and remiss of me not to address that!

If you add an AND trigger filter to your standard welcome flow ‘If someone is NOT in BFCM] list’ that will stop those imported contacts from going though the flow when you import them into your main list. 

Regards

Andy

@KatherineB I’ve got another question for you. 

I would like to try putting the code in the pop up as a test versus traditional method. 

What if someone makes an error and doesn’t copy the code e.g closes the browser, or copies the code then copies other text.

Is it possible to send them a follow up email as part of the welcome series with the same code? 

Hi @clairebeaumont great question! In this case I sometimes find it easiest to use a hidden profile property on your form. For example, property = opt in discount with a boolean value of “true” or you could use a text value for the discount name or something. Then you could create a conditional split in your flow based on the variation of the form someone viewed, and if they received the discount code variation and haven’t made a purchase yet then you could have a follow up email go out.

In addition to hidden profile properties, you could also use the form variation ID as the conditional split. When in your form, the letter/number combination in the URL after “/forms/” is the form ID. The numbers after “/variations/” is the form variation ID. So I would make a conditional split in my flow like below: (with your form id/variation ID)

@KatherineB thanks very much. 

We had a great BFCM with more sign ups than previous years (though last year we weren’t using Klaviyo, but another provider). 

Thanks for everyone’s help in my query. Now to nurture! 

So pleased it went well for you @clairebeaumont !

Regards

Andy