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A coupon strategy that keeps working after the welcome flow ends

  • June 10, 2026
  • 2 replies
  • 42 views

Claudia Howard
Contributor IV
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Your welcome flow has a coupon. Great. But what happens to the subscribers who go through it and still don't buy?

They roll into your regular weekly campaigns. No more incentive. Nothing.

Here's a genius setup I recently implemented for a client using Klaviyo's Show/Hide logic. Easier than it sounds, I promise. Every few campaigns, non-buyers see a coupon code block. Buyers don't see it at all. Same email, different experience.

The condition is simple: if a "First Order" date is not set on their profile, show the coupon.

To make that work you need to be collecting the First Order date in your Post Purchase flow. If you're not doing that yet, add an update profile property action to the flow to collect that data going forward and do a one-time CSV import to backfill existing purchasers.

Set up and save the coupon code block and drag it into any campaign. Make sure you've added enough codes to cover the entire campaign's recipients as the campaign will generate codes for the number of all recipients even though not everyone will see the coupon code block.

That's it. A first-purchase incentive that runs on autopilot every few sends without a separate flow, segmenting, or any extra work.

The people who haven't bought yet keep getting a nudge. Purchasers never see it. One condition does all the work.

How are you using Show/Hide logic in campaigns?

2 replies

Marco Cardone
Contributor II
  • Contributor II
  • July 2, 2026

Hey, great idea ​@Claudia Howard! I'd also add that the idea of ​​remembering the welcome discount is really cool, especially adding it to the abandoned cart/checkout (for those who haven't used it yet). Conditional splits for coupon code usage make it very easy to manage!


Claudia Howard
Contributor IV
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  • Author
  • Contributor IV
  • July 2, 2026

Yes, I agree ​@Marco Cardone! I’ve been teaching that strategy to split abandoned flows after the first email between returning customers vs 0 purchasers. It’s a good one.