+3In our existing welcome flow, which pulls from our parent email list, we want to implement a conditional split based on whether subscribers were added exclusively through abandoned cart.
Do you have any recommendations on the properties or filters needed to accurately segment these users?
Best answer by annasophiefc
Hi
Thank you for posting in the community!
Just to make sure, you wish to send subscribers from your checkout submission who abandoned their cart but signed up? If that is the case, keep reading - if not, feel free to clarify what you are trying to achieve.
A lot can be handled through custom properties, so you are on the right path here. You can use a conditional split based on the "Source" property or a custom profile property tracking their entry point. From Shopify it is usually -5.
Then you can add flow filter saying: “placed order zero times since starting this flow” with a 1 min wait, so Klaviyo has time to check the data before sending out. These profiles should go to an onboardring / post purchase flow.
If I were to set this up, I would create the following paths;
I hope this helps - and let me know if you need further help!
+23Hi
Thank you for posting in the community!
Just to make sure, you wish to send subscribers from your checkout submission who abandoned their cart but signed up? If that is the case, keep reading - if not, feel free to clarify what you are trying to achieve.
A lot can be handled through custom properties, so you are on the right path here. You can use a conditional split based on the "Source" property or a custom profile property tracking their entry point. From Shopify it is usually -5.
Then you can add flow filter saying: “placed order zero times since starting this flow” with a 1 min wait, so Klaviyo has time to check the data before sending out. These profiles should go to an onboardring / post purchase flow.
If I were to set this up, I would create the following paths;
I hope this helps - and let me know if you need further help!
+23Hi
Just made a little mockup for you. Remember that the flow filters would have to be set to “placed order zero times since starting this flow” in order for this work as visioned.
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