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New subscribers locations are always wrong

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Hi everyone, I’m just testing out Klaviyo to see if it is going to fit our needs so don’t have a full paid account yet, but everytime I add a subscriber from an embedded form in our website, it shows the location as France and I am in Australia, this in turn leads to spam and I don’t know what I’m doing wrong ? 

Thanks in advance for helping a newbie 

Best answer by Omar

@Laswell, 

Welcome to the community.

It seems like you're asking a couple of questions

  1. When signing up - location is shown as France while you're in Australia
    • Can you elaborate - are you using a VPN?
    • Using Shopify? If not where is the shop hosted?
    • Location is based on IP lookup most of the times - I would not expect this to be 100% accurate.
  2. Leads are turend to spam
    • Do you mean when someone signs up and you want to send them an email  the emails land in spam? Have you tested with your own email address?
    • Location is not a reason why a profile will be blocked or get email in spam - that's more a deliverabilikty issue - have you configured your sending domains correctly?

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

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    Omar
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    • Omar
    • 2025 Champion
    • 494 replies
    • Answer
    • March 30, 2024

    @Laswell, 

    Welcome to the community.

    It seems like you're asking a couple of questions

    1. When signing up - location is shown as France while you're in Australia
      • Can you elaborate - are you using a VPN?
      • Using Shopify? If not where is the shop hosted?
      • Location is based on IP lookup most of the times - I would not expect this to be 100% accurate.
    2. Leads are turend to spam
      • Do you mean when someone signs up and you want to send them an email  the emails land in spam? Have you tested with your own email address?
      • Location is not a reason why a profile will be blocked or get email in spam - that's more a deliverabilikty issue - have you configured your sending domains correctly?

     

    Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

    We help with e-commerce growth through CRO, Klaviyo and CVO

    Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit
    ebusiness pros
    kaila.lawrence
    2 people like this
    • ebusiness pros
      ebusiness pros
    • kaila.lawrence
      kaila.lawrence
    ebusiness pros
    Partner - Silver
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    Welcome to the community and to Klaviyo @Laswell! Just affirming you’re in good hands with @Omar helping you. Klaviyo is a really helpful tool, so hopefully we can help you get the confidence you need with this trial!

     

    Warmly,

    Gabrielle

    Klaviyo Champion + ATX Klaviyo Meetup host | Client Strategy Director at ebusiness pros - a lifecycle marketing agency based in Austin
    Omar
    kaila.lawrence
    2 people like this
    • Omar
      Omar
    • kaila.lawrence
      kaila.lawrence

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