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How Should I Communicate Shipping Delays to Customers that have Already Purchased?

3 years ago
March 30, 2021
1 reply
276 views

+7

forman
Problem Solver I
38 replies

Hi, I have a questions. I need someone to send an email to all the people who ordered to tell them that there is a delay.

Is this possible and could you help me this?

And also I just need to send an email to all my customers from yesterday and today. I mean I need to sent to my past customer.

What filter should I use in flow filter.

Best answer by elisegaines

Hi @forman! Great questions. Rather than a flow, it sounds like a campaign would be the best way to send these messages. You’ll first want to create a segment of the appropriate audience. For example, you could identify customers from the past 2 days using this segment definition:

Next, you can build your campaign to notify those customers of the delay, and choose your new segment as the send-to list. When you’re ready, send the campaign!

These guides go through the process in more detail:

https://help.klaviyo.com/hc/en-us/articles/115005054847-Guide-to-Creating-and-Sending-an-Email-Campaign

https://help.klaviyo.com/hc/en-us/articles/115005237908-Guide-to-Creating-Segments

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+25

elisegaines
Customer Ed.
86 replies
Answer
3 years ago
March 30, 2021

Hi @forman! Great questions. Rather than a flow, it sounds like a campaign would be the best way to send these messages. You’ll first want to create a segment of the appropriate audience. For example, you could identify customers from the past 2 days using this segment definition:

Next, you can build your campaign to notify those customers of the delay, and choose your new segment as the send-to list. When you’re ready, send the campaign!

These guides go through the process in more detail:

https://help.klaviyo.com/hc/en-us/articles/115005054847-Guide-to-Creating-and-Sending-an-Email-Campaign

https://help.klaviyo.com/hc/en-us/articles/115005237908-Guide-to-Creating-Segments

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