+1I just uploaded my reviews from Loox. I was very excited to consolidate my reviews to Klaviyo. The reviews imported fine, but the images appear to be links hosted by Loox. They are now displaying as broken thumbnails and not displaying properly on my Shopify store.
I do not have many email subscribers, so I am on a free account, and it appears I cannot receive any support unless I’m on a paid account. How can I go about fixing this issue? This is very disappointing.
Best answer by Omar
Klaviyo support might be the best to help here.
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
+37Hi
I’m going to check on this with our Reviews team and I’ll update the thread ASAP!
Best,
Brian
+46Klaviyo support might be the best to help here.
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
+1Hi
I’m going to check on this with our Reviews team and I’ll update the thread ASAP!
Best,
Brian
Hi
Any updated here? I was excited to switch over and it’s really frustrating that I cannot find support to fix the media upload issue.
I appreciate your help!
+37 Hi
I’ve created a support ticket on your behalf for this issue as it’s highly account-specific.
Best,
Brian
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