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Integrations - Historical data not syncing


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Hi folks, 

I am new to using Klaviyo and trying to integrate it into our CRM, Salesforce. I followed the steps and the status is showing as “Enabled” so apparently it was integrated, however when I click on “Data” and try to sync it, it won’t start. 

I had a theory that maybe it wasn’t syncing because it already completed the sync in the first place when I connected to the CRM however when I checked in the metrcis “Became a Lead” it showed that the last sync was a year ago. 

Can someone please help me understand if there is anything I can do to fix this? Your help is greatly appreciated!

Best answer by Brian Turcotte

Hi @Brittany!

How long ago did you initially connect Salesforce? Also, if you log out of klaviyo, clear your browser history/cache, and log back in, does the issue persist?

 

- Brian

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Brian Turcotte
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  • January 31, 2024

Hi @Brittany!

How long ago did you initially connect Salesforce? Also, if you log out of klaviyo, clear your browser history/cache, and log back in, does the issue persist?

 

- Brian


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  • February 1, 2024

Hi Brian!

 

Thank you for replying my query. 

To be honest I am not completly sure, it only shows: “about 1 year ago at 5:57 AM”

And unfortunely I tried loging out of klaviyo, clear my browser cache/cookies, and log back in and the issue still persist.