I am trying to build out a flow upon purchase for certain items that will require a proof being sent to the customer. I have had people place orders for this and emails are being collected for the initial trigger, but it has not sent a single email involving the item. Even though I know people have purchased it.
What could be wrong?
Best answer by bluesnapper
Welcome to the community
I believe your issue is that you have ‘equals’ and a data type of ‘text’. Items in a placed order event are stored as a list (array). So if a customer orders, say, two items, one of which is ‘Custom pet portal Keychain’ your split will not select for that order as items will not equal ‘Custom pet portal Keychain’
Try changing to items ‘contains’ and a data type of ‘list’
Hope that helps.
Andy
+45Welcome to the community
I believe your issue is that you have ‘equals’ and a data type of ‘text’. Items in a placed order event are stored as a list (array). So if a customer orders, say, two items, one of which is ‘Custom pet portal Keychain’ your split will not select for that order as items will not equal ‘Custom pet portal Keychain’
Try changing to items ‘contains’ and a data type of ‘list’
Hope that helps.
Andy
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