Skip to main content
Solved

Trouble with Mobile View in Klaviyo Editor

  • August 19, 2024
  • 1 reply
  • 48 views

Forum|alt.badge.img

Hi 

I'm having difficulty viewing the mobile preview of my email template within the Klaviyo editor. I've followed the suggestions I've found in other posts, such as activating the desired versions in "Display Options," but I'm unable to locate this option in my editor.

Currently, I only see "Content  and Styles" with the options "Default" and "Universal if I click Content" When I click on the "Mobile" tab, the preview appears blank. I've tried clicking on various buttons within the editor, but I cannot find the option to activate the displays or adjust the visibility settings.

While I can see options for both mobile and desktop views, only the desktop view is currently enabled.

I would be grateful if anyone could provide some guidance on how to resolve this issue. Here are some specific questions:

  • Is there a known bug or issue with the mobile preview in Klaviyo?
  • Are there any specific settings or steps I might be missing?
  • Could it be a problem with my template's code or structure?

Thank you in advance for your help.

Best answer by bluesnapper

Hi @ZenfulLife 

Double posting.  Your thread here:

Regards

Andy

View original
Did this topic or the replies in the thread help you find an answer to your question?

1 reply

bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 739 replies
  • Answer
  • August 19, 2024

Hi @ZenfulLife 

Double posting.  Your thread here:

Regards

Andy


Reply