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Add multiple emails in CC

  • February 21, 2025
  • 2 replies
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A
Contributor I
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Hi, I need to send an email to a user (via a flow), and copy a few others in the CC section. Is it possible to do that? I get and error whenever I try to add more than 1 email in the CC or BCC fields.
Reason I want to do this is to keep everybody in the same thread in case of responses.

Best answer by retention

​@Arthur M, 

Following on what ​@MANSIR2094 mentioned, if your are using Google Workspace for example, we use Google Groups to do catchall BCC (or CC) when we are testing initial Flows.  You can create a Google Group with an email address that allows it to receive external emails so everyone internally can get a daily summary or (each email).  You can find the instructions to setting this up here:

Hope that helps!

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    MANSIR2094
    Expert Problem Solver III
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    • MANSIR2094
    • Expert Problem Solver III
    • 266 replies
    • February 21, 2025

    Hello ​@Arthur M , Klaviyo does not support multiple CC or BCC recipients in flows. Each email is sent individually. You can work around this by setting up email forwarding in your provider, using Zapier or an API to send emails via an SMTP service, or using a shared email address like team@example.com to keep everyone in the loop. Let me know if you need help setting this up.

     

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      Arthur M
    retention
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    • retention
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    • 982 replies
    • Answer
    • February 24, 2025

    ​@Arthur M, 

    Following on what ​@MANSIR2094 mentioned, if your are using Google Workspace for example, we use Google Groups to do catchall BCC (or CC) when we are testing initial Flows.  You can create a Google Group with an email address that allows it to receive external emails so everyone internally can get a daily summary or (each email).  You can find the instructions to setting this up here:

    Hope that helps!

    Joseph Hsieh // retentioncommerce.com // twitter: @retention

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