Problems with Shopify tag not passed to Klaviyo for Recharge Flow

Hi ​@Simon Lyft, welcome to the community.

If I recall correctly, the way Recharge adds tags to an Order happens after the order is Placed (maybe just a few microseconds after the fact).  You can verify this by going to the “Placed Order” metric in Analytics → Metrics and lookup the “Placed Order” event and inspect them to see if the Shopify Tag for “Subscription” (or “Subscription First Order”) is in the metric data payload.  See here:

If that is the case and you still don’t see the correct Shopify Tags with “Subscription” in the event data, that’s because Klaviyo is syncing with Shopify in realtime and once a user places an order, it is immediately synced to Klaviyo.  Then, when Recharge updates the order with the tags, the “Placed Order” event has already been passed to Klaviyo so it isn’t reflected retroactively.  

One common workaround is to use the “Fulfilled Order” event instead.  Because by the time the order is Fulfilled, the Shopify Tag on the order has had ample time to be set.  I also think it’s a better event to use in your case because you will know for sure that the order was fulfilled (and not canceled or partially fulfilled).  Give that a try if that works and let us know!