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Change email content on flow with people waiting to get it


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  • Contributor III
  • 5 replies

Plain and simple :)

I realized I had a typo on a en email that have 7 people waiting to get it. If I change the email content, do they get the new one? 

I understand that trigger times cannot change with people waiting but what about content? I also updated a picture :)

Best answer by alex.hong

Hi there @lif-ab,

Thanks for posting in the Community!

 Any changes you make to the content of the Emails within your Flow will apply to anyone who hasn't yet received that message (even those Profiles who are already in the Waiting queue or Needs Review queue.) So for example, people who are scheduled to get your Email tomorrow will receive whatever the email looks like at the time the email is sent. Updating your images in your live flow will not interrupt sending to your customers/users. It will continue sending the previous version until you have saved your changes and then all future sends will reflect the new images. 

 

Hope that helped!
Alex

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alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • Answer
  • April 18, 2022

Hi there @lif-ab,

Thanks for posting in the Community!

 Any changes you make to the content of the Emails within your Flow will apply to anyone who hasn't yet received that message (even those Profiles who are already in the Waiting queue or Needs Review queue.) So for example, people who are scheduled to get your Email tomorrow will receive whatever the email looks like at the time the email is sent. Updating your images in your live flow will not interrupt sending to your customers/users. It will continue sending the previous version until you have saved your changes and then all future sends will reflect the new images. 

 

Hope that helped!
Alex


Forum|alt.badge.img+3
  • Author
  • Contributor III
  • 5 replies
  • April 18, 2022

Thanks Alex, huge peace of mind!