I’ve read through this page (https://help.klaviyo.com/hc/en-us/articles/115005231648-User-Management-and-Privileges) but it doesn’t say specifically if a support role can unsubscribe a customer manually. Can this be done or would they need a higher user role title?
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Can a Klaviyo user in a Support role suppress customer profiles?
+2Best answer by Kylie W
Hi
Welcome to the Klaviyo Community! This is a great question to ask 😊
A Klaviyo User who is assigned the Role of Support can only do the following restricted items when it comes to Profiles;
- View customer list
- View customer activities
- Editing contact information
This does not include suppression of a profile.
To be able to perform this action, the Klaviyo User would need to be assigned to one of the following roles: Analyst, Manager, Admin or Owner.
I hope this helps answer your question.
Kylie
+34Hi
Welcome to the Klaviyo Community! This is a great question to ask 😊
A Klaviyo User who is assigned the Role of Support can only do the following restricted items when it comes to Profiles;
- View customer list
- View customer activities
- Editing contact information
This does not include suppression of a profile.
To be able to perform this action, the Klaviyo User would need to be assigned to one of the following roles: Analyst, Manager, Admin or Owner.
I hope this helps answer your question.
Kylie
Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & Community Champion | www.berridgestrategy.com
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