Most of my Klaviyo clients I am staff on are showing this error in Shopify Integration:
Your credentials have expiredPlease re-authenticate with Shopify to resume syncing.
Most of my Klaviyo clients I am staff on are showing this error in Shopify Integration:
Your credentials have expiredPlease re-authenticate with Shopify to resume syncing.
Best answer by David To
Hey
This authentication requirement would be more so based on the backend credentials such as the Shopify, BigCommerce, or WooCommerce credentials.
This sort of authentication error can also occur if a user who does not have the correct Shopify, BigCommerce, or WooCommerce permissions who also has access to the Klaviyo account attempt to update the integration settings. Klaviyo uses caches to ensure the correct credentials and permissions are making these changes. Therefore, if you logged into a separate Shopify account within the same browser and was accessing a Klaviyo account which uses a different Shopify credential and updated the settings, this would cause an authentication error as the Shopify credentials being cached at the time fo the update do not match those parsed within the Klaviyo integration.
As such, whenever you are updating an integration’s settings, we highly recommend clearing the cache and fully closing out of the browser and/or making these Klaviyo integration updates through a brand new incognito browser.
David
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