Hi,
I just downgraded to free plan and payment of $70 was taken.
I wanted to contact support for a refund but a lot of Klaviyo support is behind paid plans.
I do not have access to the paid plan despite $70 being paid.
Solved
Why was payment taken out when I Just downgraded to free plan?
+1Best answer by Taylor Tarpley
Hi
It should be noted in our documentation regarding downgrading to a free plan, that we recommend downgrading at the end of your billing cycle as Klaviyo will not issue a refund for the remainder of the billing cycle.
As
Thanks for participating in the Community!
-Taylor
+34Hi
Thank you for your question in the Klaviyo community!
Here is a link to another post from another community member who had a similar query:
You will be able to still submit a ticket to lodge a request for a refund.
I hope this is of some assistance.
Kylie
+60Hi
It should be noted in our documentation regarding downgrading to a free plan, that we recommend downgrading at the end of your billing cycle as Klaviyo will not issue a refund for the remainder of the billing cycle.
As
Thanks for participating in the Community!
-Taylor
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