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Migrating from Mailchimp - accidentally uploaded entire list to SUPPRESSED!


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hi there i am new to klaviyo - i accidentally just uploaded all my contacts from my previous email provider to the suppressed list - i need to remove them all and start over! is there an easy way to do this?

Best answer by David To

Hello @RTBmod,

Welcome to the Klaviyo Community!

As called out in our How to bulk delete or suppress email contacts in Klaviyo Help Center article:

Bulk deleting and suppressing a group of emailable contacts is permanent. There is no way to bulk unsuppress or recover contacts.

Though, I would suggest reaching out and speaking with our wonderful Support colleagues to see what the available options would be. 

I hope this helps!

David

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David To
Klaviyo Employee
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  • Klaviyo Employee
  • 2456 replies
  • Answer
  • May 26, 2022

Hello @RTBmod,

Welcome to the Klaviyo Community!

As called out in our How to bulk delete or suppress email contacts in Klaviyo Help Center article:

Bulk deleting and suppressing a group of emailable contacts is permanent. There is no way to bulk unsuppress or recover contacts.

Though, I would suggest reaching out and speaking with our wonderful Support colleagues to see what the available options would be. 

I hope this helps!

David


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  • Author
  • Contributor I
  • 1 reply
  • May 26, 2022

Thank you - turns out this could only be achieved by reaching out to support and they did in manually. Appreciate it!