+1Hoping someone can assist. New to Klaviyo and know something must be wrong here.
Editing a standard welcome flow and when i click on edit email template it asks me to log in to different browser in order to not loose any unsaved changes. Upon clicking on the only option available (to open in new browser and log in again) the loop continues. So i cannot amend email templates, basically.
Hoping someone has some info on this.
Best answer by Kylie W
Hi
Welcome to the Klaviyo Community and thank you for your question!
Are you by any chance logged into Klaviyo with the same login (username and password) in another browser, even if on another machine (laptop)?
Klaviyo UI is not a fan of multiple log in’s with the same user when attempting to use it features.
If you are not logged in on another machine/browser and no one else is using your user, I would suggest clearing your cache and giving that a go.
Hope this helps!
Kylie
+34Hi
Welcome to the Klaviyo Community and thank you for your question!
Are you by any chance logged into Klaviyo with the same login (username and password) in another browser, even if on another machine (laptop)?
Klaviyo UI is not a fan of multiple log in’s with the same user when attempting to use it features.
If you are not logged in on another machine/browser and no one else is using your user, I would suggest clearing your cache and giving that a go.
Hope this helps!
Kylie
+1Hi
Thank you very much for your reply. Unfortunately didn't work, I have honestly tried everything. Will keep looking for answers. Thank you anyway : )
+60Hey
Like
hope this helps!
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