+3Hi Team,
We are currently experiencing an issue where we are getting an error of "content deadline exceeded" for the following HTTP client request: GET <https://a.klaviyo.com/api/profiles>.
The full error message is: client do: Get "<https://a.klaviyo.com/api/profiles>": context deadline exceeded.
Could you please assist us with this issue?
Thank you.
Best answer by Brian Turcotte
Hi
May I ask how you’re making this API call? This error message doesn’t look like a message that Klaviyo sends as a response to an API call. For example, are you making this API call on an app/interface where there may be third-party error messaging?
Are you able to make this same call successfully in a different app like Postman? If so, it may be that whatever interface you’re making the call from is interfering.
Best,
Brian
+37Hi
I will check on this with Engineering for you and reply to thread as soon as possible!
Best,
Brian
+37Hi
May I ask how you’re making this API call? This error message doesn’t look like a message that Klaviyo sends as a response to an API call. For example, are you making this API call on an app/interface where there may be third-party error messaging?
Are you able to make this same call successfully in a different app like Postman? If so, it may be that whatever interface you’re making the call from is interfering.
Best,
Brian
+3Hi @Brian Turcotte,
We are using an interface to interact with the Klaviyo API, but it shouldn't take this long to receive a response.
Thanks.
+3response: HTTP client request GET https://a.klaviyo.com/api/profiles/?page[size]=1: HTTP client response 504 Gateway Timeout: status: got 504, want 2XX
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