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Flows not being triggered on custom website

  • November 25, 2022
  • 1 reply
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Hi guys,

 

Have just moved our website over from shopify to a custom built site using stripe, and struggling to get our flows to be triggered. Have added ‘checkout success’ as an event, but  a test order shows that this  isn’t  being triggered for the use profile, so the customer isn’t entering the flow. Any idea why this could be happening?

 

 

Best answer by stephen.trumble

Hey @brewcrew 

There could be a number of reasons why your custom integration is not working, however you will need to work with your developer to solve this problem. If you need help finding a developer who can help with your custom integration you can visit our agency directory at connect.klaviyo.com to find someone. Thanks for being part of the Klaviyo Community!

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stephen.trumble
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  • November 28, 2022

Hey @brewcrew 

There could be a number of reasons why your custom integration is not working, however you will need to work with your developer to solve this problem. If you need help finding a developer who can help with your custom integration you can visit our agency directory at connect.klaviyo.com to find someone. Thanks for being part of the Klaviyo Community!