I am trying to access the live chat (for a paid account) but am unable. Is this a temporary problem?
Solved
Is Chat Broken? 11/22/2021
+3Best answer by alex.hong
Hey there
Welcome to the Community!
We’re seeing instances of customers who are unable to access live chat when clicking the “Start Chat” button on the support page. This has only been reported a few times in email but the issue seems to be isolated to Safari so far. I would try to log in via chrome browsers and clear all cookies/cache. Hope this helped!
Apologies for the inconveniences at this time,
Alex
+58Hey there
Welcome to the Community!
We’re seeing instances of customers who are unable to access live chat when clicking the “Start Chat” button on the support page. This has only been reported a few times in email but the issue seems to be isolated to Safari so far. I would try to log in via chrome browsers and clear all cookies/cache. Hope this helped!
Apologies for the inconveniences at this time,
Alex
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.