account suspended

4 replies
195 views

I changed my plan, and Klaviyo charged $20 and sent an invoice, but they still suspended my account. They said it would automatically recover, but it didn’t. I’m really frustrated. What can I do?

emma.owensAnswer

Community Manager

Hi @lily_201 !

Thank you for reaching out to the Community, and I’m very sorry to hear that your account was suspended. I have double checked this for you and can confirm that your account is now active - please let me know if you are seeing differently!

L

lily_201Author

Contributor I

Their support is SO terrible!

N

NerdSammy

Contributor I

So sorry about this Lily, I understand how annoying it is,
however, something might have triggered the suspension though,

If Klaviyo’s support is not working currently,

I would advise you leverage on the academy, under the articles about account suspension, you might find a solution

.

Let me know once you sort it

emma.owensAnswer

Community Manager

Hi @lily_201 !

Thank you for reaching out to the Community, and I’m very sorry to hear that your account was suspended. I have double checked this for you and can confirm that your account is now active - please let me know if you are seeing differently!

L

lily_201Author

Contributor I

Thank you everyone. They solved it.

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