Active profile usage still shows 328 after deletion

Question

I deleted my profiles and removed them from my lists on October 21, 2026, but my active profile usage still shows 328
My account is Gaming Traditionz. All four lists now show 0 members, and Composer’s available profile data reports 0 profiles, although it could not confirm whether billing has refreshed.
I understand the billing count can take up to 72 hours to update. But do you do when everything you tired is not working?

Thank you,
Kobe

ArpitBanjara · Answer

hey ​@kobeOpen Audience > Profiles and look at the active email number at the top. If it’s still near 328, build a segment (a group Klaviyo fills by itself from rules) of everyone with an email who isn’t suppressed. Then in Lists & segments, open that segment’s menu, pick Suppress current members and choose Suppress everyone if it asks. Suppressed people stay in your account but can’t get email, so they stop counting. I’d suppress rather than delete, since a delete can’t be undone. On a paid plan the bill won’t drop by itself either. You’d pick a lower plan for the next billing cycle, unless auto-downgrade is on.If Profiles shows 0 active but the Profiles card on Billing > Overview still says 328 after a reload, contact Klaviyo Support, since as a community member I can’t see your account. What does Profiles show right now?I hope this helps and thank you for sharing your question here in the community.CheersArpit.

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