Changed to Test Account, how o change back?!?

  • 13 May 2024
  • 3 replies




Unfortunately we changed our working free account into Test Account (was a misunderstanding)

As far as we can see now, it's not possible to change it back…?


Can anyone help us out?


Best answer by bluesnapper 13 May 2024, 15:54

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3 replies

Userlevel 7
Badge +39

Welcome to the community @MarqetMerch 

You will need to contact Klaviyo support. I believe they will be able to sort this for you.

I hope you get your issue resolved!





Hi @bluensapper,

Thanks for your quick response!

The only thing is the account is more than 60 days old and it's a free account…

As far as I can see I'm not able to contact them…?

Only the chat bot, but he doesn't understand me


Userlevel 7
Badge +39

No problem @MarqetMerch 

I don’t have any free accounts but sometimes chatbots will connect you if you repeatedly say “speak to agent”. May not work with Klaviyo free plan...

Unfortunately, I think you will need Klaviyo's support. I guess your next step depends on whether it's worth creating a new account. If not, you can take out the minimum paid subscription (20 USD) to get support for your existing account.

That upgrade does come with other benefits: increased sending limits and removal of Klaviyo branding. You can cancel a paid plan to switch back to a free one should you wish to do so, but with no refund.

Sorry, I can't be of more help (I am not a Klaviyo employee, just a messenger 🙂)