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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,593 Topics
  • 4,608 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1593 Topics
S
Contributor I
scopertaContributor I
asked in Lists, Segments, and Profiles
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

68626
T
Contributor I
1 year ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
1 year ago
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Contributor I
jelgieContributor I
asked in Lists, Segments, and Profiles
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

515920
D
Contributor IV
2 years ago
A
Contributor I
AiswaryaContributor I
asked in Lists, Segments, and Profiles
How to identify customers first ordered product in Klaviyo?

Hi, I want to know which the product that gets maximum number of first orders or the product that helps with acquisition. Could you please let me know how to do it in Klaviyo?

153
Byrne C
Community Manager
1 hour ago
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Contributor I
dmarksbooseContributor I
asked in Lists, Segments, and Profiles
Segment No Longer Updating

I have a segment set up to add profiles for everyone who has visited my site and not purchased. It worked perfectly until mid November. No profiles have been added since then. The integration seems to be working between Klaviyo and Shopify. Any insight on what I can do to get that segment up and running again? 

152
Christiannoerbjerg
Expert Problem Solver I
2 hours ago
E
Active Contributor II
Eleanor ShadowActive Contributor II
asked in Lists, Segments, and Profiles
If I move one subscriber from one list to another, will this trigger the new list's Welcome Series?

Hello there,I’m currently trying to tidy up my lists. I have a couple of questions:is it legally safe for me to manually delete a contact from one list and add it to another (ticking the box that the person has consented to receive emails from me, which they have)  will this trigger the Welcome Series for that person I’ve just added?Thanks! I know there’s a better way to move people from one list to another but right now doing it manually seems to be the only way my brain is willing to do it… if you have a *super* simple way of doing this, let me know!

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JessFosnough
Expert Problem Solver IV
6 hours ago
D
Contributor I
dmadrid689Contributor I
asked in Lists, Segments, and Profiles
Profiles that have never subscribed not added to "Cannot receive marketing emails" segment

Hi, can y’all help understand why a profile that has never subscribed is not listed under a segment set to collect all profiles that cannot receive email marketing? I just discovered that I have been emailing one (or more) profiles under Engaged X days segments even though in campaigns I do select “Cannot receive marketing” segment under Do not send to…  Profile has never subscribedSegment set to collect profiles that cannot receive email marketing.Here’s a screenshot of the profiles current lists and segments. Profile is not added to Cannot receive email marketing segment. 

374
Christiannoerbjerg
Expert Problem Solver I
1 day ago
R
Contributor I
RashmiContributor I
asked in Lists, Segments, and Profiles
Lead Scoring in Klaviyo

Is there a way to score or rank leads in Klaviyo?

16636
K
Contributor II
4 days ago
K
Contributor I
kenw222Contributor I
asked in Lists, Segments, and Profiles
Get profiles from list with specific custom properties?

We have some profiles with a Custom Property called “Education”.  We want to use the API to select only these profiles. Is that possible?eg, https://a.klaviyo.com/api/lists/SZsV82/profiles/?page[size]=20&filter=equals(Education,"Post Graduate") 

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Christiannoerbjerg
Expert Problem Solver I
4 days ago
I
Active Contributor II
IztokActive Contributor II
asked in Lists, Segments, and Profiles
Segment revenue

Is there a way to follow the revenue of a certain segment of profiles over all time? Thx

158110
talhahussain
Problem Solver IV
4 days ago
K
Contributor I
khariangel290Contributor I
asked in Lists, Segments, and Profiles
How do I set up Post-Purchase Conditional Split

(Conditional Split on Post-Purchase Flow)I am trying to set up the conditional splits I am having trouble figuring out how to properly track post-purchase orders using the conditional splits. Every time I have previewed the flow with placeholder emails more than 70% of the time it has not matched to the purchase history (It’ll say they didn’t purchase when they have).  To be clear, the different product categories I’m sorting between are people who have purchased a body butter or lip butter. This is using woo commerce. The condition split I’m having trouble with is Placed Order- Item Categories containing a variety of that are in the same collection. 

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retention
Partner - Platinum
7 days ago
K
Contributor I
kenw222Contributor I
asked in Lists, Segments, and Profiles
Get profiles but with the lists they are included on?

Is it possible to use the endpoint https://a.klaviyo.com/api/profiles/ to get profiles but to also include the lists/segments the given profile belongs too when the profiles are returned?  For example, the return JSON (converted to an array) might look like this, notice the [lists].  Is that a thing?    [0] => Array        (            [type] => profile            [id] => 01JG48MC57BDNNTM48P4802M2Z            [attributes] => Array                (                    [email] => john@yahoo.com                    [phone_number] => 289-821-1111                    [lists] => SZsV82,X5xDmn,etc.                    [first_name] => John                    [last_name] => Doe

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Christiannoerbjerg
Expert Problem Solver I
8 days ago
E
Contributor I
emrosonkeContributor I
asked in Lists, Segments, and Profiles
Customer Report of Last Email Opened

Hi there! I am trying to get a report completed of every individual account and the last time they opened an email. I know you can click on each individual account to see this information, but with 140,000+ accounts that is nearly impossible!! Please let me know if anyone has any suggestions or knows how to go about this. 

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talhahussain
Problem Solver IV
13 days ago
C
Contributor I
cryssttokeContributor I
asked in Lists, Segments, and Profiles
Healthy ratio for active vs suppressed profile?

Hi!I’m wondering if there’s a healthy ratio of my profile counts. Ex: 100k profiles in total (50k active profiles & 80k suppressed profiles) is this healthy?

376
bluesnapper
Partner
14 days ago
A
Contributor I
anneckalawContributor I
asked in Lists, Segments, and Profiles
segmentation for fashion brand

Hi i am an email designer for a brand apparel i would like to know if it is possible to 1. suggest a different segmentation for their brand without accessing on their metrics data? 2. If yes what data that i should request to them? 

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A
Contributor I
17 days ago
N
Contributor II
nikosdraContributor II
asked in Lists, Segments, and Profiles
Re-run segment?

I noticed that every time I add new contacts that fill the criteria of a segment, the segment does not include these new profiles in its list, so I have to execute the Update segment process in the segment builder. Do I need to re-run the Update Segment builder process every time so it updates? Or does it need certain time to do that automatically?

213
talhahussain
Problem Solver IV
18 days ago
Dipesh
Contributor II
DipeshContributor II
asked in Lists, Segments, and Profiles
How can i create a segment of invalid emails?

Hi, I sent a campaign yesterday, and when i went to check the analytics there were a lot of profiles skipped because of invalid emails. My question is how can i create a segment of invalid emails so that i can exclude them for my future campaigns. 

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ali786
Problem Solver IV
18 days ago
N
Contributor II
nikosdraContributor II
asked in Lists, Segments, and Profiles
Custom property not mapped on import

I have created a custom property for my list, but when I import a small batch of contacts from another list, the custom property does not appear in the listi of properties to map. So eventually I have to input the custom property values by hand. Anyone has an idea how to force Klaviyo to show my custom property so I can map it to my imported values?

305
MANSIR2094
Problem Solver IV
19 days ago
B
Contributor I
blckdrgnprssContributor I
asked in Lists, Segments, and Profiles
Why is it so difficult to toggle between profiles within a segment

Either I’m being dense or this is very poor UX. I want to toggle between profiles in a segment to check their individual tags and metrics, but there is no ‘Previous - Next’ prompt and if you go back it takes you to All Profiles instead to the segment profiles. Completely absurd. Or am I missing something? 

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talhahussain
Problem Solver IV
21 days ago
S
Contributor I
sarawdContributor I
asked in Lists, Segments, and Profiles
Tagging customer profiles

For active customers I am tagging people when they take certain actions with the Shopify Flow app, then I have have flows set up for those tags.But is it possible to tag existing customer profiles in Klaviyo where they aren’t necessarily taking action on the shopify website.  For instance we have some older lists which were imported from mailchimp, which don’t really need to be lists (3 lists - ex members from years 1, 2, 3 of a membership), I want to delete the lists, to tidy up our lists and segments, but I’d like to tag the customers in those lists with a tag so that if we want to create a segment to send an email to all the ex members of a membership in the future, we could. Is that possible?

251
kaila.lawrence
Community Manager
24 days ago
N
Contributor I
ngmelanieContributor I
asked in Lists, Segments, and Profiles
How to extract Polls results on sign up forms

Hi, I just created a sign up form for a selected List & Segment, where I applied a poll at the end of the form. Does anyone know where can I see the results of this poll? I can’t seem to find the option or section. Thank you

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kaila.lawrence
Community Manager
24 days ago
S
Contributor II
sgruenholzContributor II
asked in Lists, Segments, and Profiles
How to add custom properties to a Profile with a value that is NOT an array?

When I use this endpoint, any custom properties I try to create have their values transformed into an array that holds that value as its first value. Does anyone know a workaround or a way to escalate this to engineering to fix?https://developers.klaviyo.com/en/reference/create_or_update_profileExample:$payload = [ 'data' => [ 'type' => 'profile', 'attributes' => $attributes, 'meta' => [ 'patch_properties' => [ 'append' => [ 'GN_custom' => 'value goes here', ], ], ], ],];$response = $this->client->Profiles->createOrUpdateProfile($payload);I would expect my custom property `GN_custom` to have a value of "value goes here" but instead it is wrapped in an array like this ["value goes here"].At first I thought it was a problem with the PHP SDK that we’re using, but after debugging it appears to be just the way the API endpoint handles custom prop

323
S
Contributor II
25 days ago
A
Contributor I
asheratmotiveContributor I
asked in Lists, Segments, and Profiles
Creating segments based on purchases of Shopify products with certain tags

May be an obvious one but working with a record label who have tagged all their Shopify products with the genre of the product:  When I go to create the segment however, I don’t have an option to pull through any Shopify tags: The Shopify connection is solid and working for everything else, I’m just confused how to find the tags we’ve assigned to Shopify products within Klaviyo and how I can create segments based off of them and activity on those products. Thanks!

10924
A
Contributor I
26 days ago
S
Contributor I
smagsContributor I
asked in Lists, Segments, and Profiles
Removing people from segment for cancelling order, but then allowing them back on

Hello! My company has a product and service that people subscribe to. Currently, I have a segment set up so that when people subscribe to the product, they are added to our subscriber newsletter, and that is how they get important updates, such as shipping timeframes, about their subscription. If a customer cancels, I have the segment set up so that they will be removed from the list by using:“What somebody has done > cancelled order zero times (over all time) where *Items = (name of item).”Which I found from another helpful post on the forum. However, I do have a question and am hoping there’s a good way to tweak this for our situation. Our customers might cancel their subscription for a time but then sign up again at a later date (this is very common in my industry, and I’m talking about actual cancelling, not just a temporary pause--we offer that, too). If I have it set up as above (cancelled order zero times over all time), does that mean that if they sign back up again, they wo

111
retention
Partner - Platinum
27 days ago
S
Contributor I
smagsContributor I
asked in Lists, Segments, and Profiles
Help creating 2 segments for subscription product in WooCommerce shop

Hello! I’ll preface this by saying I’m extremely new to Klaviyo and try as I might to figure this out, it’s over my head. I’m hoping someone here can lend a hand.I have a WooCommerce shop and my Web developer just integrated Klaviyo for me. We sell two different products, which are subscriptions. When a customer purchases/signs up for a new subscription, they will be prompted to check the box to be added to our subscriber email list so that we can provide them shipping and other important updates for their subscription box. But here’s the tricky part. These boxes have different products on different production schedules, and they also each get access to unique codes for other specific products on the site. I need to create a segment (I think?) for each of these two subscription boxes so that I can send specific emails to people who subscribed to Box A and different emails to the people who subscribed to Box B. Is there anyone here who could walk me through the steps of how to set up th

604
S
Contributor I
1 month ago
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