We have recently updated our email icon/logo in Google Admin to what you see in the preview below.
But when we send our campaigns it says the link is broken. I have 2 accounts with the same problem. It has worked fine for the last 3years until we recently updated the image.
Is there a way to set the icon within Klaviyo?
How do i make it show up in outlook?
Best answer by Dov
Thanks for sharing your question with the Klaviyo Community.
I’m afraid Klaviyo cannot control what logos appear for various inbox providers. With respect to the broken image, I recommend double-checking that it is a valid image URL and a support image type for Gmail. Here is the guide for updating the profile picture in Outlook.
Additionally, you can set-up a logo locally in your Klaviyo account by following our guide How To Add a Photo to Your Klaviyo Account with Gravatar. Please note that, while updating your Gravatar will update your Klaviyo profile picture, updating your Gravatar will not update your Gmail Favicon/profile picture. You'll need to update your Gmail Favicon/profile picture directly in your Gmail account.
Thanks and have a great weekend.